Nov 22, 2022

Outpatient Services Specialist

  • University of Utah
  • Salt Lake City, UT

Job Description

Details Open Date 10/20/2022 Requisition Number PRN32745B Job Title PS Outpatient Svcs. Specialist Working Title Outpatient Services Specialist Job Grade UGR FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary Day – 8:00 AM – 5:00 PM typical shift. VP Area U of U Health - Academics Department 00269 - Orthopedic Surgery Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $20.45 Close Date Open Until Filled No Job Summary Join the Pediatric Orthopaedic Clinic as a Outpatient Services Specialist. We are looking for anyone interested in getting started in a medical setting. We will train you to be successful and teach you how to utilize patient relations skills and medical record systems like iCentra and EPIC . This position will assist a clinic of specialized pediatric orthopedic providers with triaging patient phone calls, scheduling, registration, and providing excellent patient care. This position will serve at the primary clinic in Salt Lake but may on occasion cover shifts at our Layton, Riverton, and Provo locations. Responsibilities This position will provide excellent customer service to our patients in-person as well as over the phone. It will be expected that you greet patients as they arrive and leave our clinic in a friendly manner. You will also be responsible to: Use iCentra and EPIC to schedule, check-in and out, and work queue’s. Collect co-pays. Triage patient phone calls as well as paper and electronic referrals to schedule patient into correct clinics. Obtain prior authorizations for procedures. Be able to triage, multitask, and complete assigned work in a timely matter with minimal oversite. Minimum Qualifications • One year of office experience, customer service experience, or the equivalency. • Current, valid Utah driver’s license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Preferences Strong Customer Service and Problem Solving Skills Type Benefited Staff Special Instructions Summary Additional Information The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action ( OEO /AA) 135 Park Building Salt Lake City, UT 84112 801-581-8365 [email protected] Online reports may be submitted at For more information: To inquire about this posting, email: [email protected] (%[email protected]) or call 801-581-2300. The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen.

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