Patient IQ Support Specialist

Job Description The School of Medicine – Department of Orthopaedic Surgery is seeking a highly motivated, engaged, and committed Patient IQ Support Specialist who is interested in joining a fast-paced, highly productive team. Our Orthopaedic service talent teams include: Attending Physicians, Fellow/Resident Physicians, Extender Practitioners, Nurses, ATC/OTCs, Clinical Administrative Coordinators, Research Faculty, Research Technical Teams, and Students. Our clinicians have clinical locations in Columbia, Jefferson City, Boonville, Liberty, and Springfield. The ideal candidate will play an instrumental role in the success of sustaining our department’s mission: advance the clinical, research and teaching components of Orthopaedic Surgery at the University of Missouri. This position will partner with departmental staff to support the overall culture and advancement of the Missouri Orthopaedic Institute and C3 Orthopaedics Initiative (Comprehensive, Cutting Edge, Caring Culture), which fosters a fast learning and continuously improving organization to further our mission. We are looking for someone with the following characteristics, which complement our culture and work environment:                   1. Highly engaged and described as proactive and self-determined.  2. Positive attitude, personable with a desire for close and collaborative working relationships. 3. Thrive in a fast-paced environment and who will be flexible and problem-solve in real time. 4. Highly organized who is detail oriented. Position overview: • Exhibit exceptional customer service skills and positive attitude related to PIQ platform and use of the platform in the clinic  • High comfort level navigating and teaching electronic data entry on tablets and computers • Understanding of medical terminology and processes • Provide clinic staff, physicians and patient PIQ support • Assist Patient Service Representatives with iPad management and retrieval of clipboards from clinic teams • Assist patients with iPad management when utilizing self-check-in process • Call patients prior to clinic visit to encourage form completion  • Troubleshoot logistical issues related to iPads and the PIQ platform and ensure appropriate resources are deployed for timely resolution • Engage in weekly communications with direct supervisor and assigned staff/faculty members  • Collaborate with other clinical and support staff in ensuring the patients get the help they need and that there is harmony within the clinic.