MBA, MHA or MPH degree from an accredited college or university with at least five years' of clinical administrative and business experience
Knowledge, Skills, & Abilities
- Ability to maintain confidentiality
- Detail-oriented with strong organizational skills
- Excellent interpersonal, verbal, and written communication skills
- Proficient in Microsoft Office and other computer software/databases
The Administrator, Orthopaedics (“Administrator”) is the head administrative officer of an Administrative Unit. An Administrative Unit is a Clinical Department or group of Clinical Departments that has 40+ clinically active Faculty Members.
The Administrator provides leadership, direction, and overall administrative and financial management for the Administrative Unit and associate clinical practice sites. The Administrator has responsibilities for ensuring high quality patient/family centered care, including ready access to Ambulatory Care Services, as well as achieving optimal business performance for the Practice Sites and the Health System. The Administrator has responsibility for adherence to AU and Health System policies and procedures.
Operational responsibilities include supervision of staff, serving as medical/administrative liaison, financial management, leadership, staff development and mentoring, program development, project coordination, communication throughout the Enterprise and externally, maintenance of environment and security, medical office/administrative policies, conformance to all regulatory requirements and continuing education.
The Administrator has responsibility for developing business plans in accordance with AU and Health System standards, executing business plans as approved by the AU/Health System leadership, developing appropriate internal and external relationships to maximize ambulatory practice site's effectiveness and facilitate problem-solving across organizational units that support services provided.
The responsibilities include, but are not limited to:
- General Administration:
- Oversight of all active financial accounts within AU, MCG, AUMA, Foundation and related policies and procedures (purchasing, A/P, A/R, payroll, budgeting, auditing, etc.) Responsible for budget development, supervision and management of the department’s operating revenues and expenditures. Exercises budget controls to ensure that expenditures will not exceed budget.
- Responsible for implementation and interpretation of the administrative policies and procedures of AU, MCG and affiliated organizations (AUMA, Foundation, GHSU health system), including HR, EEO/AA, facilities, materials management, computing and telecommunications.
- Responsible for the recruitment, supervision and professional growth and development all staff assigned to the department(s).
- Collaborate with leaders of MCG, AU support departments, AUMA, AUMC Health Systems, Foundations and DSPA to enhance current practices and to develop new programs that support the mission of AU.
- Manage Chair(s) directed compensation strategy that maximizes mission based management philosophies for funding faculty effort.
- Direct oversight for faculty and APP recruitment, supported by a formal business plan, to enhance and expand the missions and strategies of the Department, School and University.
- Clinical Practice Management and Development:
- Has primary responsibility for management of all administrative aspects of practice site operations, including indirect oversight of important functional components supporting or related to services provided by ambulatory practice sites.
- In concert with the Medical Director(s), provides for ongoing development and implementation of services provided in ambulatory practice sites.
- In collaboration with Medical Director(s), facilitates customer focus and patient/family centered care throughout ambulatory practice sites at all times by providing active leadership. Is customer-focused with the needs of physicians, referring hospital physicians' staff, and patients and families kept in mind.
- Immediately advises the Chief Administrative Officer, of circumstances and events that will cause the practice site to be over budget; determines that the problem can be resolved or officially requests a budget amendment. Identifies opportunities for budget reductions as appropriate.
- Develops appropriate plans for revenue enhancement and business development for ambulatory practice sites.
- Develops, in conjunction with Medical Director(s), specific goals and objectives for ambulatory practice sites and establishes timetable for achievement of goals.
- Initiates, facilitates, and participates in performance improvement/quality improvement programs in Ambulatory Care.
- Reviews performance improvement/quality improvement data and works with all Ambulatory Care personnel, including physicians and staff to improve performance to exceed thresholds and to achieve high performance targets.
- Develops appropriate policies and procedures that guide the operation of ambulatory practice sites towards achievement of the standards and benchmark indicators.
- Responsible for implementation and interpretation of Health System administrative policies and procedures, including HR, facilities, materials management, information services, and telecommunications.
- Works cooperatively with all parties to optimize patient access to all appropriate ambulatory care services.
- Assists in the development of access standards and monitors performance against those standards and works cooperatively with all parties to ensure performance within those standards, including development of corrective actions plans for programs not meeting standards.
- Collaborates with leaders across the Enterprise to enhance current practices and to develop new programs that support the missions of the Enterprise.
- Initiates activities that ensure external regulatory standards are met, including but not limited to Joint Commission Accreditation, NCQA Standards, HEDIS Performance levels, and ACGME Requirements. Advises senior management regarding material issues or situations that may jeopardize the Health System status.
- Monitors compliance with external regulatory standards.
- Participates in the development of and supports policies that are in keeping with external regulatory standards adopted by Ambulatory Care Services as essential standards.
- Supports the MCG Dean's Office directed compensation strategy that maximizes clinical mission-based management philosophies for funding faculty effort.
- Assist with clinical faculty recruitment, in support of the MCG Dean's Office and department Chair(s), to enhance and expand the missions of the Enterprise.
- Supports the Medical Director and the department Chair(s) in the development of standards of professional behavior for clinical physicians and staff and monitors performance of same, initiating interventions as appropriate.
- Develops achievable strategic plans for practice site(s) in conjunction with Medical Director, as appropriate. Seeks endorsement of action and drives towards demonstrable progress. Directs the preparation and maintenance of reports for key areas of performance for ambulatory practice sites. Prepares, as requested, periodic reports for senior leadership of the Health System.
- Develops plans for enhanced, effective marketing of ambulatory practice sites according to state of the art techniques, working in close cooperation with the Marketing and Finance divisions to attain ideal performance. Facilitates a positive public relation and community outreach component for practice site, as appropriate.
- Represents the organization positively and confidently. Creates a climate that fosters personal investment, customer service, clinical and performance excellence. Demonstrates leadership, versatility, and promotes collaboration and teamwork. Works in close cooperation with members of the organized medical staff and other hospital personnel to ensure the highest quality of care is rendered to patients.
- Identifies opportunities for clinical program expansion and new business development, especially off-campus ventures. Develops business plans to improve decision-making for implementation of new or expanded services.
- Promotes the free flow of information through all levels of the organization as an effective communicator and encourages the open expression of ideas and opinions, and recommends enhancements to improve the flow of information.
- In collaboration with the Medical Director(s), arbitrates and assists in communication regarding any disputes between or among physicians.
- Monitors active research projects to maximize extramural funding while ensuring ongoing compliance with institutional, state, and federal guidelines.
- In collaboration with Medical Director(s), provides appropriate clinical infrastructure to support continued excellence in education at the student, resident, and fellow level. Develops and implements clinical initiatives targeted to meet the Enterprise's goals for graduation, board pass rate, and recruitment of graduates from LCME accredited medical schools.
- Monitors Faculty Cancellation Rate and reports rates greater than 2% to the Medical Director(s) and the Department Chair(s).
- Facilitates appropriate medical management with Medical Director(s). Troubleshoots and problem solves, on a daily basis, access, patient flow and satisfaction elements for patients, families, referring physicians, etc.
- Promotes optimal use of Health Information Management (HIMS) within ambulatory practice sites and Ambulatory Care as a whole; works effectively with HIMS and other personnel, as necessary, so that provider needs and system requirements are met.
- Research Management and Development:
- In collaboration with faculty, Surgical Research Services and OCIS monitor active research projects to maximize extramural funding while ensuring ongoing compliance with institutional, state, and federal guidelines.
- In collaboration with faculty, Surgical Research Services and OCIS assure adequate managerial infrastructure to support significant expansion of research initiatives within the Department.
- Interact with local, regional, and national organizations (NCURA) to identify and implement best practices within the department.
- Education Administration:
- In collaboration with Program Directors, Section Chiefs, and faculty, provides appropriate infrastructure to support continued excellence in education at the student, resident, and fellow level. Develop and implement initiatives targeted to meet institution/department goals for graduation, board pass rate, and recruitment of graduates from LCME accredited medical schools.
- Institutional Service:
- Membership in various steering committees thru out the enterprise that encompasses all aspects of the Systems mission.
- Perform all other related duties as assigned.
Pay Grade: 26
Minimum Salary: $86,225/annually
Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 3/5/21 - Until Filled
Conditions of Employment
All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success."
Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
For additional information or questions, please feel free to contact Ella Kayea at [email protected]