Jan 11, 2022


  • University of Missouri
  • Missouri, USA

Job Description

Job Description The School of Medicine and the Department of Orthopaedic Surgery are pleased to announce the opening of a Office Support Assistant IV position. The Missouri Orthopaedic Institute, central Missouri's largest freestanding Orthopaedic center, is seeking an energetic, professional and highly motivated Office Support Assistant IV who is interested in joining a fast-paced highly productive clinical team. The ideal candidate will play an instrumental role in the success of sustaining our department’s mission; advance the clinical, research and teaching components of Orthopaedic Surgery at the University of Missouri. This position will partner with clinical and research staff to support advancement of the overall culture of Missouri Orthopaedic Institute and our C3 Orthopaedics Initiative (Comprehensive, Cutting Edge, Caring Culture), which fosters a fast learning and continuously improving organization to further our mission. Needed Traits in our growing, fast- paced work environment: 1.   Interpersonal, oral and written communication skills 2.   Detail-oriented 3.   Organizational and time management skills      4.   Self-directed and personable 5.   Positive energy 6.   Flexibility and problem-solving skills 7.   Teamwork focus 8.   Experience with Microsoft Office programs 9.   Anticipate/forecast needs 10. Proactively monitor job process flows Position Overview: • Build and grow credibility, relationships and understanding of department/assigned service line to ensure optimal clinical support • Assist with the strategies of supporting the assigned service line team to ensure long-term success • Monitor and assist with patient care workflow in outpatient clinic setting, make scheduling adjustments as necessary, and coordinate patients’ ancillary services’ appointments • Process multiple types of patient requests and inquiries, including yet not limited to:  health care concerns, information about their physician and /or nurse, schedule or change care appointments, paperwork (work excuse, orders, FMLA, etc.) and all other non-emergent requests • Relay/triage patients’ messages and concerns independently and effectively to care team. Enter data into departmental electronic tracking and trending files, databases and/or spreadsheets • Assist Divisional Service Line Lead with various clinical administrative responsibilities

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